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We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it within 30 days of receiving the products. Please note the following guidelines for returns:
1. Timeframe for Returns
You have up to 30 days from the date of receipt to initiate a return request. After this period, we may not be able to accept returns.
2. Eligibility for Returns
The item(s) being returned should meet the following criteria:
- The product should be unused, and undamaged.
- Original packaging, including tags and labels, must be intact.
- Items should be free from any signs of wear, alterations, or perfume scents.
- Any accessories or additional items included with the product must also be returned.
3. Return Process
To initiate a return, please contact our customer service team. They will assist you in processing your return request and provide you with the return address. It's important to reach out to our customer service team to obtain the correct return address, as returns sent to the wrong address may face delays or complications in processing.
4. Return Shipping
We’ll take care of getting the package back to us, but shipping fees aren’t refunded on the original order.
5. Refund or Exchange
Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will process your refund or exchange. The refund will be issued to the original payment method used for the purchase.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide further instructions on how to return the item and arrange for a replacement or refund.
We highly recommend retaining proof of your return shipment, such as a tracking number, as we cannot be held responsible for lost or undelivered returns. We strive to ensure a smooth and hassle-free return process. If you have any further questions or require assistance with a return, please don't hesitate to contact our customer service team.